Email customer service

Email customer service at service urswigs@hotmail.com and include your:Order number & Return or exchange request with a picture of the product, if necessary.

tracking number

A tracking number and receipt of the returned package is required. It will help us track and process the return.

Take your refund/exchange when the package is received.

Take your refund/exchange when the package is received.

Return & Exchange Conditions

Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 4-30 business days to process.

Return Policy

We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 30 days of receipt.