FAQS
Q. What payment options do you offer?
A: We Accept Payment Via PayPal At The Moment.
Q: Is my credit card and personal information secure using your site?
A: Yes. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Q: Should I have to pay sales tax?
A: You don't have to pay any other fees except your order shipping fee. But Brazil customers need to provide personal tax ID, so as to ensure the safe arrival of the goods.
Q: A credit you issued has not yet appeared on my PayPal billing statement. How long does this normally take?
A: After the payment, PP page will be immediately displayed transaction records, you can search by log in your personal accounts.
Q: Why Is My Credit Card Rejected?
A: First: We do not accept debit card payments currently.The main Payment is PP and credit cards. Second: Whether the card has sufficient balance. Third: Whether the credit card you hold has some problems in credibility.
Q: Can I Change My Order information?
A: Due to the fact that we run custom made business, so please let us know within 12 hours after pay if you want to change your order information.
Q: When will my order be delivered?
A: Standard Order: It will take 5-7 working days to produce wigs and hair extensions.
- Lace Front Wigs Order: It will take 8-12 working days to produce your wigs.
- Monofilament Order: It will take 15-20 working days to produce your wigs.
- Full Lace Wigs Order: It will take 12-15 working days to produce your wigs.
- Delivery Time: It will take 2-4 business days for you to receive your items.
Q: Can I place rush orders if I want it can be arrived at my desired time?
A: If your required time is reasonable, we can in your completed within the time, but you need to pay urgent fee.
Q: Will the wig be totally same as the pictures shows on website?
A: Theoretically speaking is it! But we do not rule out the frequency of computer display and the extrusion during shipping bring in some differences. If this happened, we suggest you take care the wig first then wear it. If you can't do it well, you also can go to a professional hairdresser.
Q: Which style is best for me?
A: Wigs and hairpieces should compliment the shape of your face. If you not sure about which wig style will be most flattering on you, use the following suggestions as a guide to find a wig that works with your face shape. At wigms, we discuss seven different face shapes, diamond, heart, oblong, oval, pear, round, and square, and what wig styles are most appropriate for those face shapes. To determine your face shape, look into a mirror and pull your hair back. Compare your face shape to our illustrations.
Q: What is the density of the wigs?
A: Generally speaking, all wigs come in 130% density default. Of course, we can make them into 150%, 180% , 210% if it is needed. But you should pay the extra cost.
Q: Do you sell wholesale?
A: Yes. If you have the intension, You can contact us for further discussions.
Q: Returns & Refunds Policy.
A: Returns :At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a tractable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
Q: Change Policy
A: At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a tractable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
Q: I received my shipment but one of the items is broken, missing or wrong item sent. What should I do?
A: If it is indeed our problems, we will reissue and replacement the item for you. If the item was damaged during transporting, the courier companies need to take some responsibility.
Q: How do I Achieve a Natural Look?
A: Most fashion wigs come with 10% to 30% too much hair, which is why all wigs can benefit from fine-tuning by a professional stylist. Some wigs may require minimal shaping, whereas other wigs may need significant thinning. One of the secrets to successfully wearing a wig is having it professionally styled on your head to suit your features.
Q: Wearing Wig to Bath, Swim?
A: Definitely you can. Put the hair into a ponytail or a bun first, then begin securing the loose hair. Use hair pins or a hair clip to secure the hair in place. Be sure to check that that all of the loose hair is clipped above the neck. Feel free to wade in the water as usual, but try not to get too much water in the hair, as this will make restyling more difficult..
Q: Wearing Wig in Kitchen?
A: If you love to cook, never open the oven while wearing a synthetic wig! The sudden burst of heat will ruin your wig; even the hot steam from a boiling pot of water can cause irreparable damage. So swap your wig for a stylish scarf or comfy cap.
Q: Can I Dye Human Hair Wigs/Extensions?
A: If you chose to dye your hair extensions, as with your own hair it is best only to dye it a few shades darker or lighter. Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time. We do not recommend using any bleaching agents on the hair as this may cause damage to the extensions and your own hair.
Q: How long do you expect the wig to last?
A: Generally, synthetic hair wigs can last over 1 year if you don’t wear wigs every day and take good care. Lace front wigs can last longer, as the hairs were all needled to lace by hand. Of course, 100% human hair wigs can goover 3 years.
Q: Do I clean my wig or hairpiece frequently?
A: We would suggest you wash it once every 10 to 14 days if worn daily for 10 to 12 hour a day. However, there are factors that could change this, depending on the individual wearer, the type of styling products used or the environment in which the wig or hairpiece is worn. You,personally, will be the judge of when it needs to be cleaned.
Q: How long do hair bundles last?
A: Our virgin hair lasts up to 6 months.With proper care, our hair can last longer. But It really depends on the texture and your care of the hair. Your hair can last up to 1-2 years with proper care
Q: How many bundles of hair do I need for a partial sew in?
A: Partial sew-in styles require less hair than a full sew-in hairstyle and will take a maximum of two bundles for standard lengths and three bundles if using longer lengths over 24″.